El éxito en los negocios va más allá de vender buenos productos a los clientes; la mayor parte de las personas además de buscar obtener algo a cambio de su dinero, quiere una experiencia de principio a fin, la cual es enriquecida por el servicio al cliente, pieza fundamental en la relación entre empresa-consumidor. Para alcanzar la verdadera lealtad de los usuarios, la calidad en el servicio de la atención que se les proporciona debe ser una prioridad.
Si bien a través de los años la forma en que se brinda atención a los usuarios ha ido sufriendo cambios y adaptaciones, este servicio ha recobrado un gran protagonismo desde que las nuevas tecnologías irrumpieron en los procesos de compra de los productos.
La evolución de los canales de contacto
El teléfono fue y reinó durante varias décadas como el medio por excelencia para comunicarse con el cliente. Desde un comienzo, hizo más fácil y rápida la forma de comunicarnos, acortando distancias y aumentando la satisfacción de los clientes, además de permitir una comunicación bidireccional e inmediata.
Posteriormente, con la llegada de Internet, el correo electrónico permitió manifestar cualquier duda o inconveniente dejando un registro como soporte de dicha comunicación.
Con el apogeo y el nivel de penetración de internet en la vida cotidiana, las empresas y los clientes elevaron su nivel de interacción añadiendo la posibilidad de traer la vitrina de sus productos hasta la puerta de sus casas. Aunado a esto, las preguntas frecuentes redujeron el ciclo de contacto y relación con cada caso. Asimismo, se añadió el “chat en línea” con la finalidad de resolver rápidamente los problemas de los clientes y elevando la satisfacción de usuario.
La incursión de los teléfonos móviles incrementó la capacidad de los consumidores para interactuar con las empresas, exigiendo respuestas más rápidas a través de múltiples canales, que ahora se encuentran al alcance de la mano.
En la actualidad, la comunicación de las empresas con los usuarios alcanza las redes sociales, manteniendo un trato directo y personalizado con los clientes quienes activamente manifiestan los aciertos y errores de las empresas, mismas que cuentan con la capacidad de responder y solucionar los problemas que se presentan cotidianamente.
Si consideramos que el número de personas que utilizan la Internet en México se eleva a más de 65 millones de acuerdo al Estudio sobre los Hábitos de los Usuarios de Internet en México 2016 de la Asociación Mexicana de Internet, las empresas se encuentran obligadas a maximizar su atención a través de diferentes canales, siendo congruentes en todos ellos, es decir, entregando la misma experiencia, lo que hace a la esencia de la omnicanalidad.
La asistencia virtual (omnicanalidad + inteligencia artificial)
La tecnología no detiene su paso y se encuentra en constante evolución, por lo cual el servicio al cliente debe mantener el ritmo de dichos cambios. En la actualidad, las empresas atienden a un usuario omnicanal y el reto consiste en tener la capacidad de atender las demandas a través de todos los canales existentes, y ser constante en todos ellos.
El tiempo ha pasado y no sólo han cambiado los canales para ofrecer el servicio al cliente, sino también los consumidores mismos. Según el mismo estudio citado de la Asociación Mexicana de Internet, 77% de los usuarios de Internet en nuestro país entre 19 y 34 años, utilizan su smartphone como medio de acceso a la Web.
De hecho, los latinoamericanos entre 18 y 34 años son quienes pasan 12.7 horas al día usando su smartphone según el IMS Mobile in Latam Study, 2016. Además, en Latinoamérica las aplicaciones más usadas diariamente en el segmento millennial son WhatsApp, Facebook y Facebook Messenger. Por lo que tener presencia en redes sociales es imprescindible para cualquier marca.
Debido a su gran dominio de la tecnología, su necesidad de rapidez en las respuestas, su alto consumo de productos online como redes sociales y su exigencia por asistentes con personalidades desenfadadas, el segmento de usuarios de 18 a 34 años son el mercado ideal para el desarrollo de plataformas de atención y servicio al cliente que transformen la experiencia de los consumidores por completo.
Es así como surgen los asistentes virtuales (conocidos como agentes, bots o chatbots), a través de los cuales se abre paso a la Inteligencia Artificial enfocada en atender al cliente de forma inmediata. AIVO, desarrolladora de software que ofrece una nueva experiencia de interacción entre las empresas y sus clientes a través de soluciones tecnológicas con Inteligecia Artificial, confirma que los asistentes virtuales tienen la capacidad de interactuar con todos ellos al adaptar sus respuestas de acuerdo al canal que estén utilizando, incluidas las redes sociales. Además, los asistentes virtuales ofrecen atención las 24 horas, los 7 días a la semana.
La incursión de los asistentes virtuales en la atención a clientes es el siguiente paso que tendrán que dar las empresas para poder abarcar el vasto universo de comunicación con el que se enfrentan en el presente y así seguir satisfaciendo las inquietudes de los usuarios. Renovarse o descuidar a los consumidores, esa es la cuestión.
Hay una larga tradición de intercambio comercial entre Suecia y México. De las empresas suecas presentes en el país, la primera se estableció en 1904. Hoy en día, hay más de 150 empresas suecas presentes manufacturando, desarrollando y comercializando sus productos y servicios.
La compañía mexicana de TI, Intelisis, diseña y realiza soluciones integrales enfocadas a distintas verticales, y la de educación es el ejemplo de tener todo integrado para dar un servicio de calidad internacional.
Los consumidores en línea alrededor del mundo están comprando en mercados digitales y minoristas internacionales, y dependen más de dispositivos digitales con opciones de entrega alternativas.
El año 2024 se presenta como un periodo emocionante y desafiante para la fabricación aditiva. Los avances tecnológicos, las tendencias sectoriales y la evolución en la gestión de la cadena de suministro están destinados a redefinir la industria, marcando un camino hacia un futuro donde la impresión 3D desempeñará un papel cada vez más crucial en la fabricación moderna.
What he should do. Every time he successfully picked up stones, Chen Pingan felt a sense of joy. To the young man, every stone was like a hope. Unconsciously, Chen Pingan had accumulated more than half a basket of stones.Chen Ping an didn t think about it. It s so far away. As for establishing a sect, I can t even hear or understand it.
Liu Xianyang turned around and said, You, Chen Pingan, look like a poor person, then you Are you poor Chen Pingan grinned and had nothing to say.He and his senior sister He Xiaoliang are the natural Taoist couples of this year, but something surprising happened.
I have never seen it before. If A Deeper Look Into His And Hers Sleep 0210 Tight Gummies The Ultimate Sleep Solution Rgxjx I have the chance, I will definitely go and see it with my own eyes. My father helped you pick two shops. a New Year s shop and a straw shop, they happen to be right next to each other, and you are familiar with them.It was still rusty, no different from what she had seen when she was a child, a young woman, and a young woman.
Qi kept privately. The later two seals were carved according to the shapes of the snake gallstones presented by Mr.They are a couple made in heaven. They might as well get together. Anyway, Mud Bottle Alley is a place where garbage bitches live.
His eyes, demeanor, and mood returned to their previous free and easy mood. It was as if he was simply admiring a picture. The beauties and beautiful scenery are all good for the eyes.It is not shameful to admit such a thing. Ning Yao was A Blue Revolution How 38454 Blue Gummies Cbd Are Addressing Ed deceived by Chen Ping an s fallacy. Congested. Chen Pingan turned around and smiled, Of course, after thinking about this, I will still feel aggrieved when I accept my fate.
Is it you His handiwork Cui Minghuang was stunned for a moment, then smiled bitterly, and finally laughed at himself Senior, do you think too highly of me Old Yang did not turn around, and clouds of smoke curled up in front of the old man, I don t think so.Dali is located in a remote area and the people are strong. It is a country that worships martial arts. There are many martial arts geniuses.
Gu Can liked to hear these words and extended a big heart to the sister. Thumb, My hair is long and my knowledge is long. She is indeed more reliable than the girl next door.She had noticed something strange very early on, and the first thought that came to her mind was to go to the yard next door and find The girl with facial paralysis scolded her a lot, but when the maid realized the existence of the sword, she gave up the tempting idea.
Chen Ping an said oh. What a Confucian saint, auspicious and righteous, this straw shoe boy couldn t understand.A straight punch. The old ape could only stretch out a palm to block Song Changjing s fist. Between the heaven and the earth, there seemed to be faint sounds of 595 Peak Cbd Gummies Review High cracking twice one after another.
When Euphoria Green Cbd Reviews A Comprehensive Analysis Of 98440 Benefits And Effectiveness Ttloc the boy walked out of the Mud Bottle Alley, he happened to bump into Zhigui, the maid who came to collect salary in Song Dynasty, did not rush home after sending the tall woman to Gu Can s house.Chen Pingan nodded and said Since I opened the door at that time, I must be responsible to the end. The young Taoist stood next to the cart, put his fingers together, and quietly wiped the long white sheath sword that was pressed into the two word sword spirit by the Confucian scholar Qi Jingchun.
After all, it s so hard to suppress an old one, and then a new one, it s really ridiculous. Cui Minghuang showed a smile, and subconsciously looked at the senior family member, Cui Chan, who was still staring at the young man.Of course, it was a court household. According to the official version of the ministry s confidential files, according to the name recorded in the local county annals, it should be Longji Mountain.
Liu Xianyang felt that this move was quite meaningful at the time, so he asked Chen Pingan to help him carry such a large stone home.No wonder the master said that the women at the foot of the mountain are like tigers in the forest, and their skills have been greatly reduced.
Naturally, I, Qi Jingchun, am not qualified to dictate this matter. Now that Heaven and Earth want to suppress this world, come on That s it, it s just me, Qi Jingchun, who has to bear this disaster for the people of the town.It was the Simple Garden Cbd Reviews 50 A Comprehensive Analysis Of Products And Benefits Aowcu time when the girl s body was stretched, and it had not really grown yet, and it would probably be true in another year.
The Taoist smiled bitterly and said, What should we do about that girl Chen Pingan suddenly turned around, turned his back to the Taoist, raised his fist and waved, and for the first time made a joke She is so handsome, I would be a fool not to save her The young Taoist looked at the straw shoe boy who pretended to be relaxed and pushed the door open to leave.
I didn t The Benefits And Effects Of Cbd Thc Gummies A Comprehensive Guide Zwjks 9520 expect to get engaged today. To be honest, before she met Ou Xiaoman and her brother in the mall, she didn t know that they knew each other, and judging from the situation, they had known each other for a long time.What happened Just now, Li Shaoting could clearly feel her flash of confusion.
She had begun to doubt her memory.
Then did the doctor find out that she had been brainwashed and tampered with This girl said that she had been in a car accident before and had lost part of her memory.Complain to the little one. With that said, he turned around and left.
That s it Lu Qianxue asked tentatively. Zhen Zhen smiled and did not continue to say anything to Lu Qianxue.Because the shoes were sponsored by the organizer, almost everyone had the same pair of shoes.
Li Shaoting s handsome and cold face became more and more calm, and his tone was so cold that it made people tremble.He just felt that he couldn t get up and couldn t come back.
It seems that your father has taught you well. Gu Ruoyi rested her chin and looked at him with great interest.What happened to her Why do I cry more and more after having a baby She hates herself very much now.
I regretted not coming back to take care of him. If she had refused Li Shaoting to attend any cocktail party, he would not have come to the hospital sick.Li Shaoting always disliked people who came in without knocking on the door.
Is there something wrong Noticing Gu Ruoyi s gritted teeth next to him, Li Shaoting raised his sexy thin lips and asked lightly.Is your father s name Ye Zixiu The little guy frowned slightly, his Caffeine And Cbd Gummies 72 Benefits Effects And Reviews eyes and expression exactly the same as Li Shaoting s.
As for cash, because they don t use it often, they don t have the habit of bringing cash.It wasn t her, she didn t mean it. No she shook her head violently, it wasn t her Oh, it turns out that even if this is the case, she will not forgive him What a failure, Ye Zixiu He never knew that the relationship between him and her required blood as a memorial.
Ye learned that the woman had sent her child here to attend classes at home, she had someone drive her to this kindergarten.Originally, he wanted to check if the people in the car that was knocked out were okay and if their lives were in danger The collision was so fierce, even if the person didn t die, it wouldn t be much better What happened next Where did the woman in the car go Who took her away Li Shaoting suppressed the anxiety in his heart and asked seriously.
How did he know Mo Wanwan told her How did she know it was hers Was she also present at that time She slowly raised her head to look at Xiao Min, and saw that his eyes were red from crying, and his eyes were even a little indifferent and unfamiliar when he looked at her.You can find a way to contact Xinran, otherwise, I m afraid that Xinran will just be looking for a needle in a haystack in the United States Well, okay, I will.
Besides, this is a costume contest, not a model contest.Lu Qianxue was stunned for a moment. Why did Gu Ruoyi, a bitch, look at her so strangely just now There was no trace of anger, and even the look in his eyes was a little indifferent and contemptuous.
Xiao Min s little heart was severely damaged. Little Bear, they don t love me, Unlock The Secret How To Make Cannabis Gummies For Cbd Enthusiasts 14 you won t abandon me, right He hugged the little bear and asked with a sob.If he got sick, how would he tell Ating then. That guy At Ting treats Lin Yan as a universal doctor.
Mu Xinran only thought it was ridiculous. When had she caused such harm to her She was the one who was causing trouble for her all this time, and even caused her to almost have a miscarriage It turns out that the plots in TV series are not all so bloody, and some of them come from real life Mo Wanwan, you brought this upon yourself Today, you kidnapped my Xiao Min, tried to use him to blackmail, and even wanted to hurt him.
So you all joined forces to deceive me She felt very uncomfortable being deceived by the person she trusted the most.Instead of rescuing your grandpa, I would have harmed your grandpa Huangfu Ling said calmly, but his tone sounded like It feels very heavy.
She couldn t help but stop and slowly turned her head to look at the source of the eyes.When Long Xino heard this, the corners of his mouth twitched twice, and then his expression suddenly became a little depressed.
It s so late, what do you want from me She raised her head and asked calmly.Looking at her round belly, his eyes lit up and he realized what he was doing.
She hated Li Shaoting, and she hated Gu Ruoyi even more It was she who stole all the glory that belonged to her.The words Mo Wanwan said to himself still stay in his mind, lingering.
Li. Li Shaoting smiled, Don t be angry again, little guy.When Li Shaoting saw her going up to the second floor without saying a word, he felt a little relieved and frowned slightly.
The eldest son and Miss Lin are both good people, and good people will be rewarded.At this time, Fa Xiao gave birth to a healthy daughter, and the doctors and nurses congratulated her.
Are you related to your parents by blood You are the daughter of your parents, the daughter of the Zhao family.He was stunned when he saw this scene, then turned to Mrs.
Among them, there are four most powerful countries, namely Yan, Zhao, Wei, and Qi.Zhang Zhongcai didn t think there was anything wrong with what he did, except that it was a little unpleasant.
He has been in Beijing for two years, and he has seen the warmth and coldness of people all over the world.He rushed forward and punched and kicked.Zhou Yunqing grabbed the stool beside him and threw it at him, and the two wrestled together.
I am very grateful, very grateful.He is two years older than Chu Han, and he is in the same class.I underestimated him with such a mind The secretary hurriedly asked Boss, what should we do now It doesn t matter, if he doesn t fall into the trap, we will just find a way to lure him into the trap next time.
Her wig ran off at some point, revealing a head Purrfectly Relieved Why Cat Cbd Gummies Are 44 The Purrfect Solution For Your Feline Friend of black and thick straight black hair, which was tightly attached to her body, and the makeup on her face was also washed off by the rain, revealing a clean and delicate face, and her hesitation.Chu Kuan also knew the importance of Wen Xin, and he treated her very well after marriage.
If he hadn t rescued her in time, she would have died in front of that gangster Wu Keji.Subject to people.After Chu Kuan became the prince, he was in fear all day long, fearing that one day another country would attack and Da Qi would be powerless to resist.
How could we believe what someone like him said Feng Wencai s mouth was full of dung, it almost stained my ears.It s just that if she reconciles with her husband, it is impossible for her to marry her brother in law.
He clearly asked the queen mother to control the dosage of the medicine, so as not to let the father die so quickly, how could the father die suddenly Empress Li shook her head, Wana Hemp 942 Gummies A Comprehensive Guide To Their Benefits And Effects Obwkn I don t know what s going on, it s because your father is old and can t bear the extremely light dose of medicine.Yan Zixuan did not leave, and stayed to listen together.
Under the influence of many years, her sense of inferiority has been deeply engraved in her bones, making her unable to be confident.It was a big event to take old Mrs.Lin s spiritual seat back to the mansion.
She always thought that her daughter s treatment in Yun s family was the same as Zhao Xueer s treatment in Zhao s family, but she never expected that her daughter and Zhao Xueer s treatment would be like this It s a world of difference.Having received Ximo s palm, Chongying couldn t even vomit blood, and died immediately.
Clams fight each other for the fisherman s benefit, what I Superchill Cbd Review Sciencebacked Benefits For Relaxation 52750 want is for them to attack each other, so that I can reap the benefits of the fisherman.Yi Luo ran into the dormitory with a look of burning eyebrows.
Not long after, there was another new news.After Leng Yan read it, it was the same as Chu Han expected, and he immediately admired Chu Han.It will be exposed, thinking that it will be fine if the dead girl is married off, but I didn 1505 Where To Order Cbd Gummies Unlocking The Benefits Of Cbd Edibles For A Healthier You t expect Cheng Yaojin to be killed halfway, and the matter of the dead girl was shaken out before she got married.
If you don t check, you will be shocked.The person who transferred his money was Zhao Xueer.Then forget it.Lu Xiaoli was a little disappointed.
I bother Forest Zhilan was so angry that she glared at Feng Wencai and said, I d rather twist my hair and be a sister in law than marry such a shameless villain like you I, Lin Zhilan, don t care about your official wife status Miss Lin is so good Don t be afraid Twin Elements 894 Cbd Reviews A Comprehensive Analysis Of The Products Effectiveness Ohbgv of this villain, we all believe in you Yes, we all believe that you are innocent Feng Wencai gritted his teeth secretly.
The man also looked at Chu Han, his face more serious than before.She also has a restless temperament, and it is uncomfortable to come to Kyoto and have no land to grow.
If such a family wants to marry him, it will only drag him down, and it will not help him at all.The girl was sent to Zhou Chen s bed.As long as Zhou Chen ate it, the company would be saved.
Zhao Xueer.The system is unreliable and she can only rely on herself.Today s lottery, everyone pay attention to check.The sky is overcast, the air There is a damp smell in the air, and a heavy rain is about to come.
Aren t you afraid of killing the nine clans if you dare to talk nonsense and slander the prince Zhu He threatened.Eunuch, she doesn t want to follow her, but now she can t help her.
When the matter came to this point, she couldn t let it go any longer.
The three Huixu felt anxious immediately.Could it be that the sect has been wiped out in more than a year Xinghuo Shinichi used the power of the formation outside the volcanic forbidden zone to check, and found that the head of Jinding and others were leisurely watching a play outside, Relieving Stress With Cbd 027 Gummies A Comprehensive Guide To Finding The Best Products For Anxiety Re and he felt relieved, the sect seemed to be still there.
He was afraid that Xinghuo Shinichi and the other three would have an accident, and the Holy Fire Glazed Tile School would be finished by then.After several contacts, the magic weapons of the two have been beaten to pieces, and they are about to collapse.
I don t know how Shao Finding Relief With Cbd Gummies For Stress A Comprehensive 11 Guide Kang is doing now, and whether he has successfully established his foundation.The third advantage is that if Zihuang Shinichi really comes, those who can have the invitation letter will definitely be more likely to be seen by Zihuang Shinichi.
I don t know why senior came to our Sacred Fire Glazed Sect A patrolling group of Sacred Fire Glazed Sect disciples found Shao Nan standing on the outskirts of the volcano group.There is still a chance to break through.With just a wave of Huixuzhen s hand, the entire city may be wiped out.
Huh We ve walked for more than a mile, and I don t feel anything at all.After being attacked by Shao Nan, Zhenjun Jinhong knew that it was two seventh level flying swords that hurt him.
Chapter 393 Forbidden Land of Magic Spring In just a quarter of an hour, Shao Nan s state changed no less than fifty times.Any kind of evil method is based on the lives of countless innocent people.
Looking at the huge mountain with clouds only halfway up the mountain, it is even more impossible to fly with a weapon.It seems that this is my current limit.Shao Nan looked at the empty dantian, and remembered the foot that he couldn t put down a few times just now.
Let me talk first I have been flying out of the sect for more than a hundred miles.Wen Hou stared at Shao Nan calmly.You must think that I always try to lie to you, and you will be annoyed.
If someone can reach a higher This means that his strength is higher than his realm.Only a flying sword with all the attributes is the most suitable for you to display your strength.
Chai Jingming was very envious of Shao Nan being able to worship under Jiuli s sect.It has a huge spiritual vein, rich spiritual energy and beautiful scenery.
However, Shao Nan, who had been practicing hard for a month, did not directly start the next stage of cultivation.Junior Shao Nan, I have met the senior Jiu Li Sword Master Shao Nan looked at the Jiu Li Sword Master who had met once before, and hurriedly saluted.
That s right.He didn t rashly go up as soon as his true energy was condensed.Before Shao Nan came back to his senses, An Xiaoshan and Zhou Yuliu walked into the cave.
After asking Where To Buy Aspen Green Cbd Gummies 24161 A Comprehensive Guide To Unlocking Relaxation And Wellness for instructions from Immortal Lord Shenghuo, Xinghuo Shinichi and the three began to get entangled, but they did not expect that things would become more and more complicated.After performing Qianlong Swimming Technique, Shao Nan rushed into the deep pool like a water dragon, without any influence, and searched toward the bottom of the pool as if walking on flat ground in the water.
With a murderous heart, the flying sword in his hand finally began to reveal his ultimate move.Originally, our idea was to break up the elite into pieces and leave secretly.
Longxi Zhenyi looked at the other two, Qing Yao took Shao Nan away, and Wushuang Zhen took Gu Yueyou away.Although Yun Tianlin and Wu Yan didn t say anything, Hemp Gummies Para Que Serve A Comprehensive Guide To Their Benefits And Uses Vjmbw 88715 they were desperately eating the spiritual meal in their hands, as if they were afraid of being snatched away.
Laughter kept coming, even Shao Nan is within the cave, which can be faintly heard.Can you deal with Zhenjun Yuanying Zhenren Xinjue looked disbelieving.
With a Informed Choice Reviews Of Choice Cbd 76 Gummies For Ed charming smile, Zhou Yuliu lightly started the lotus steps, walked slowly to the central square, and then landed from above the clouds.Correspondingly, if the illusion has not improved, no matter how you cultivate your true energy.
A few days later, when Shao Nan and others killed the Jindan real person who was hunted down by the first wave.White Dragon City is close to the South China Sea, and it is still far away from the nearest large scale long distance teleportation array.
The fourth layer is to be able to become the king in returning to the void.However, it made Shao Nan a little embarrassed to show weakness so actively.
The bloody flying bird talisman pulled a long phantom and rushed towards Shao Nan s flying sword.I tried my best to maintain the formation.Later, one after another fellow Taoist turned into flying ash in front of me.
For four consecutive days, tens of thousands of monks were tested, but no one was able to shake the top three positions.
Por Martín Frascaroli | Fundador y CEO de Aivo.