Ahora que el envío de dos días de Amazon Prime se considera la norma para la industria minorista, muchos clientes esperan que sus pedidos se entreguen en unos días, si no antes. De hecho, según un informe reciente de Logistic Viewpoints, el 50 por ciento de los millennials desean incluso entregas más rápidas que de dos días. Algunos incluso prefieren una ventana de solo unas pocas horas, lo que requiere servicios de entrega específicos que a los remitentes les resulta difícil proporcionar.
Sin embargo, a medida que los remitentes buscan formas de satisfacer estas demandas, deben tener en cuenta que el solo hecho de entregar el pedido a tiempo no garantiza un cliente satisfecho. Si bien el tiempo de entrega es importante, la forma en que se entrega el pedido también es una parte vital de la experiencia del cliente.
Tan pronto como los clientes reciben su pedido, comienzan a preguntar: “¿Mi pedido fue entregado dentro de la ventana que pedí? ¿Fue dañado el embalaje? ¿El conductor de entrega fue grosero? «Si bien estas circunstancias no son siempre responsabilidad del remitente, sí afectan la experiencia general del cliente. Esta entrega de última milla en realidad puede tener un efecto duradero en los clientes de una organización y ser el factor decisivo en cuanto a si volverán a ordenar o no. Incluso puede dar lugar a una mala revisión, perjudicando en última instancia su reputación.
Identificar un modelo de envío escalable
Las estrategias de envío más exitosas tienen la capacidad de adaptarse a otras geografías y expandirse a medida que el negocio crece. Con un modelo que se puede implementar en otros mercados, los remitentes pueden garantizar que la experiencia del cliente no se pierda a medida que ganan clientes satisfechos en todo el mundo.
Crear más centros fulfillment
Los remitentes pueden acelerar su estrategia omnicanal utilizando su tienda, proveedores y fabricantes para complementar sus centros de distribución. Estos socios pueden enviar artículos directamente desde sus instalaciones para garantizar que los clientes reciban sus pedidos aún más rápido. Los remitentes también pueden recurrir a empresas de logística de terceros para obtener ayuda adicional, especialmente durante la temporada de compras navideñas.
Considere una variedad de transportistas
Incluyendo tanto regionales como locales. Muchos minoristas pueden no darse cuenta de que los transportistas locales pueden transportar envíos de 80 a 100 millas dentro de una zona específica. Este es un excelente modo de transporte para la entrega de la última milla, ya que puede proporcionar un servicio personalizado y atento para los clientes. Los operadores regionales también ofrecen horarios más largos para la recogida y entrega, e incluso pueden proporcionar opciones de entrega al día siguiente. Estos operadores son especialmente beneficiosos para los minoristas con múltiples centros de distribución y una alta concentración de clientes en un área específica.
Desarrolla tu propia estrategia de envío.
Si bien puede ser más fácil ajustar un modelo de envío ya establecido, es posible que esa estrategia no sea la mejor para su empresa y sus clientes. Los clientes quieren oportunidades y experiencias de nicho, así que ofrézcalas.
Las oportunidades para crear la estrategia ideal de envío centrada en el cliente son infinitas. Al escuchar y comprender las necesidades de los clientes, los minoristas pueden determinar la mejor estrategia de envío para satisfacer, e incluso superar, sus demandas.
El buen control de stock pasa a ser la médula de cualquier operación, es la columna vertebral de una buena operación, que no sólo sea escalable, sino controlable y rápida.
Un solo negocio puede tener diferentes buyer personas; esto quiere decir que el mensaje tendrá que irse adaptando al perfil y necesidades de cada comprador.
Abordar estas cuatro prioridades estratégicas permitirá a los distribuidores enfrentar el futuro con resiliencia y adaptabilidad. La transformación digital, la mejora de la experiencia del cliente, la estrategia de talento y la gestión del clima empresarial son elementos clave para un crecimiento sostenible y el éxito continuo en la industria de la distribución.
Dozens of feather arrows were lost at once, which had a greater impact on his flying ability.Let s not talk about the first five rounds. All we encountered were disciples below the ninth level of Qi Refining.
Needless to say, this river should be the legendary Blood River, but the red water is a bit difficult to understand.If the three treasures are divided into seven parts, that spiritual armor will account for exactly three of them.
Yes, what does his personal grudges with the Liang family have to do with other people The world of cultivating immortals has always been based on strength.Arrived among the rats. The entire rat group did not disperse, but formed a dense encirclement outside, blocking all surrounding escape routes.
After the materials were used up, Qingyang collected the elixir, then removed the restrictions and walked out of the alchemy room.Faced with so many monsters, there are always areas where care is not taken care of properly.
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He only needs to send back the information he got about the leaders.It would not take long to catch up with them, and Deng Changting and Tian Shengcai The two of them were dropped further and further away, and no one could be seen behind them.
For so many years in the world of immortal cultivation in the Kyushu continent, no one has ever been heard of getting one.The more times you practice, Qingyang will gradually become familiar with flying with a sword.
Master Jade Hoe rushed over, checked Master Qiyun up and down, then pinched out a pill and handed it to Master Wuyin, saying The Symphony Spider fought back before it died.During this period, the total number of casualties did not exceed five.
Even if he breaks through to the Foundation Establishment Stage in the future, he can use it.If you want to force me to take the Foundation Building Pill, you are forcing me to die.
The market continues to fall, and Tianzhou Online, the most popular leader in the two cities, has become the most recognizable high priced stock in the market.Obviously, the dissemination of information is also divided into circles.
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After all, the country will not suffer losses if things fail, and it is a wise leader if things happen.Let us get in the car first, otherwise we will definitely not be able to buy it.
Even if it didn t work, he could still learn from Master Ma what the fire in his body was.This kid is going to be in trouble The handsome middle aged man shook his head and muttered to himself.
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For several days, he used an electric arc furnace to make the glass with the best transparency, and after repeated grinding in the machine room, it finally met the design requirements.It seems that you are really anxious to return to the sect A figure rose into the sky from the flying boat and flew out with a sword.
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Looking at it, there are tens of thousands of such tables in this huge hall.There was no body of Wang Teng at the scene, only the sole heir, Zhan Yi.
They can chop an ordinary strong man into flying ash, and his soul will be scattered.He thought that the Beihuang in front of him was actually a disciple in the academy.
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She never thought that there was a third person nearby.As batches of strong men entered the energy portal, however, a large number of people were quickly swallowed up.
