El respeto por las personas es uno de los principios del Lean, pero a menudo es malentendido y subestimado en su importancia. Este principio es crucial para construir una cultura de mejora continua y, sin él, es imposible avanzar en el camino del Lean.
Si bien la mayoría de las personas estarán de acuerdo con la idea del respeto mutuo, la comprensión real de este concepto suele ser superficial y no se traduce en cambios de comportamiento. Para profundizar en este principio, es fundamental explorar su significado real.
Las definiciones comunes de «respeto» a menudo no se conectan directamente con las prácticas Lean. Por ejemplo, la definición de «gran admiración por alguien» puede aplicarse al entorno laboral, pero ¿cómo se integra en los principios Lean? Otra definición de «respeto» como «evitar interferir», que se refiere al respeto por el espacio personal, resulta aún menos convincente. Ninguna de estas definiciones cotidianas nos acerca al núcleo del «respeto por las personas».
A menudo se usa el término «desafío» para aclarar el significado del «respeto por las personas». Respetamos el valor intrínseco de los empleados al desafiarlos a mejorar tanto ellos mismos como los procesos de la empresa. Esto proporciona una idea más precisa del tipo de respeto necesario para construir una cultura de mejora continua. Sin embargo, ¿cuáles son los comportamientos específicos que permiten este entorno desafiante?
Los Cinco Derechos de los Empleados: El Núcleo del «Respeto por las Personas»
Creemos que el núcleo del «respeto por las personas» se basa en cinco derechos fundamentales de los empleados. Estos derechos son esenciales para cada individuo en la organización, independientemente de su rol, función, nivel educativo, experiencia o antecedentes.
A continuación, describimos brevemente los cinco derechos interrelacionados de los empleados que ayudarán a definir el «respeto por las personas»:
Derecho a la comprensión: Cada empleado tiene derecho a una explicación para comprender por qué se le pide que haga algo. Nada es más desalentador que se le indique a una persona que realice una tarea sin proporcionar una explicación básica del propósito. Esta comprensión es esencial para el compromiso de los empleados y debe basarse en la justificación y el «por qué». Explicar el «por qué» es fundamental.
Derecho a la participación: Todos los empleados tienen derecho a participar en la resolución de problemas y en la implementación de cambios que los afecten directamente. La participación activa conduce al compromiso y la propiedad de los resultados. La resistencia al cambio disminuye cuando los empleados se sienten involucrados y se les permite contribuir a las decisiones. La participación temprana en el proceso de cambio es especialmente valiosa.
Derecho a ser escuchado: Los empleados tienen derecho a que sus opiniones sean escuchadas y valoradas. La participación pasiva no es suficiente; es necesario involucrar tanto la inteligencia como las emociones de los empleados. Cuando las opiniones no son tenidas en cuenta, los empleados pueden desconectarse y dejar de participar activamente. Escuchar y dar importancia a las opiniones es esencial.
Derecho al Éxito: Cada empleado tiene derecho a recibir los recursos y el apoyo necesarios para alcanzar el éxito a corto y largo plazo. La preparación para el fracaso resulta desmotivante, por lo que es crucial proporcionar los materiales, herramientas, información, capacitación y entrenamiento necesarios. El éxito debería ser el objetivo en lugar del fracaso.
Derecho a la humanidad: Todos los empleados tienen derecho a ser tratados con respeto y como seres humanos inteligentes y capaces de contribuir, aprender y crecer. Se debe crear un entorno de igualdad, confianza y respeto mutuo. Reconocer el valor inherente de cada individuo es fundamental.
Para facilitar el transporte y control de mercancía, en punto de venta y almacén, es necesario que las empresas piensen en implementar sistemas de control dentro de sus procesos de trabajo y operación.
Hoy, en un mundo repleto de ofertas de marcas y servicios, querrás darle valor a tu producto ofreciendo un trato cercano y personalizado y lo mejor de todo, es que puedes comenzar a hacerlo desde hoy.
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This was probably a legendary creature Night Demon Shado is also staring at the targets in front of him.Linn laughed, and then explained. It s just that this is not the precise prediction you think.
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As for why it is set like this, you should have figured it out from the introduction.Qin Feng takes care of himself. He nodded to himself.
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He is very thin and has been tortured for a long time.This is the benefit of professions. The job transfer certificate is not a consumable item that disappears after use.
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Everyone understands the productivity of the heroic world.Only in this way can the other party withstand the pressure and let the golden valley be mined by itself.
