El éxito en los negocios va más allá de vender buenos productos a los clientes; la mayor parte de las personas además de buscar obtener algo a cambio de su dinero, quiere una experiencia de principio a fin, la cual es enriquecida por el servicio al cliente, pieza fundamental en la relación entre empresa-consumidor. Para alcanzar la verdadera lealtad de los usuarios, la calidad en el servicio de la atención que se les proporciona debe ser una prioridad.
Si bien a través de los años la forma en que se brinda atención a los usuarios ha ido sufriendo cambios y adaptaciones, este servicio ha recobrado un gran protagonismo desde que las nuevas tecnologías irrumpieron en los procesos de compra de los productos.
La evolución de los canales de contacto
El teléfono fue y reinó durante varias décadas como el medio por excelencia para comunicarse con el cliente. Desde un comienzo, hizo más fácil y rápida la forma de comunicarnos, acortando distancias y aumentando la satisfacción de los clientes, además de permitir una comunicación bidireccional e inmediata.
Posteriormente, con la llegada de Internet, el correo electrónico permitió manifestar cualquier duda o inconveniente dejando un registro como soporte de dicha comunicación.
Con el apogeo y el nivel de penetración de internet en la vida cotidiana, las empresas y los clientes elevaron su nivel de interacción añadiendo la posibilidad de traer la vitrina de sus productos hasta la puerta de sus casas. Aunado a esto, las preguntas frecuentes redujeron el ciclo de contacto y relación con cada caso. Asimismo, se añadió el “chat en línea” con la finalidad de resolver rápidamente los problemas de los clientes y elevando la satisfacción de usuario.
La incursión de los teléfonos móviles incrementó la capacidad de los consumidores para interactuar con las empresas, exigiendo respuestas más rápidas a través de múltiples canales, que ahora se encuentran al alcance de la mano.
En la actualidad, la comunicación de las empresas con los usuarios alcanza las redes sociales, manteniendo un trato directo y personalizado con los clientes quienes activamente manifiestan los aciertos y errores de las empresas, mismas que cuentan con la capacidad de responder y solucionar los problemas que se presentan cotidianamente.
Si consideramos que el número de personas que utilizan la Internet en México se eleva a más de 65 millones de acuerdo al Estudio sobre los Hábitos de los Usuarios de Internet en México 2016 de la Asociación Mexicana de Internet, las empresas se encuentran obligadas a maximizar su atención a través de diferentes canales, siendo congruentes en todos ellos, es decir, entregando la misma experiencia, lo que hace a la esencia de la omnicanalidad.
La asistencia virtual (omnicanalidad + inteligencia artificial)
La tecnología no detiene su paso y se encuentra en constante evolución, por lo cual el servicio al cliente debe mantener el ritmo de dichos cambios. En la actualidad, las empresas atienden a un usuario omnicanal y el reto consiste en tener la capacidad de atender las demandas a través de todos los canales existentes, y ser constante en todos ellos.
El tiempo ha pasado y no sólo han cambiado los canales para ofrecer el servicio al cliente, sino también los consumidores mismos. Según el mismo estudio citado de la Asociación Mexicana de Internet, 77% de los usuarios de Internet en nuestro país entre 19 y 34 años, utilizan su smartphone como medio de acceso a la Web.
De hecho, los latinoamericanos entre 18 y 34 años son quienes pasan 12.7 horas al día usando su smartphone según el IMS Mobile in Latam Study, 2016. Además, en Latinoamérica las aplicaciones más usadas diariamente en el segmento millennial son WhatsApp, Facebook y Facebook Messenger. Por lo que tener presencia en redes sociales es imprescindible para cualquier marca.
Debido a su gran dominio de la tecnología, su necesidad de rapidez en las respuestas, su alto consumo de productos online como redes sociales y su exigencia por asistentes con personalidades desenfadadas, el segmento de usuarios de 18 a 34 años son el mercado ideal para el desarrollo de plataformas de atención y servicio al cliente que transformen la experiencia de los consumidores por completo.
Es así como surgen los asistentes virtuales (conocidos como agentes, bots o chatbots), a través de los cuales se abre paso a la Inteligencia Artificial enfocada en atender al cliente de forma inmediata. AIVO, desarrolladora de software que ofrece una nueva experiencia de interacción entre las empresas y sus clientes a través de soluciones tecnológicas con Inteligecia Artificial, confirma que los asistentes virtuales tienen la capacidad de interactuar con todos ellos al adaptar sus respuestas de acuerdo al canal que estén utilizando, incluidas las redes sociales. Además, los asistentes virtuales ofrecen atención las 24 horas, los 7 días a la semana.
La incursión de los asistentes virtuales en la atención a clientes es el siguiente paso que tendrán que dar las empresas para poder abarcar el vasto universo de comunicación con el que se enfrentan en el presente y así seguir satisfaciendo las inquietudes de los usuarios. Renovarse o descuidar a los consumidores, esa es la cuestión.
La alianza entre DHL y la Asociación Mexicana para Ventas Online (AMVO) ofrece soluciones de logística a las empresas que participan en comercio online: Garantiza la entrega de los productos en tiempo y forma y desarrolla estrategias para que las empresas participantes maximicen su potencial de venta.
En los próximos meses estaremos emocionados de tomar las lecciones aprendidas en este vuelo para continuar el programa Aquila en su progreso y su fin de unir al mundo mediante la conectividad.
Un edificio ocupa una cantidad importante de energía para sostenerse; su comunicación, almacenaje, iluminación y muchas áreas más requieren un gasto constante y en ocasiones abrumador de energía.
It is sharp and unparalleled And that s not all Following Feng Xin s spiritual thoughts, the Cangjian quickly turned into one hundred and eight small swords, surrounding Lu Yu from all directions The extremely sharp sword energy, one after another, pressed across the void unscrupulously, as if the surrounding time and space were frozen The terrifying pressure pressed towards Lu Yu who was surrounded Hiss Tiancang Sword Tiancang Sword Formation Seeing this scene, Fenglei Sect Nascent Soul Elder Kang Sheng took a breath of cold air, his face changed drastically, and he looked at Tiancangjian and Tiancangjian in fear.
In the Thousand Blades Sect s sacrificial hall, large areas of soul lamps were extinguished Tens of thousands Even when they looked up, they saw the first three rows and found that there Choosing the Right Purple Tea for Weight Loss: A Comprehensive Analysis of the Top Contenders
were hundreds of Yuan Ying stage elders and true disciples with their soul lamps extinguished And, the death of the soul lamps of the ten supreme elders above them also represents the death of the ten gods in the transformation stage This, this, this
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Blades Sect were all horrified and completely stunned A Thousand Blades Sect Supreme Elder looked pale and said tremblingly If I remember correctly, this is the soul lamp that went to massacre the people of Luofeng City and Cangshan Sect.
I didn t know how Lu Yu did it. Yan Xunnan was a step late, watching a swarm of mutated poisonous demon bees chasing Lu Yu and Gou Rui away.It is impossible for them to leave their own magical skills and secret methods aside and practice the skills left by God Lord Liuyan.
But before, there was no trace of his deeds. Combined with what happened to Bai Xixi, it can only prove that this terrible guess is true Lu Ziji is indeed from the Emperor Constellation Star Okay What a Lu Ziji The beautiful eyes of the Palace Master of Luoyue Palace were piercingly cold, and the surrounding barrier shattered with her rage In fact, the ground collapsed and the palace was on the verge of collapse.
Given time, maybe the number one person in Cangshan Xingxiu Immortal World will be easy to change.What Lu Ziji directly pulled up seven tall peaks and smashed Thousand Blades City s formation, and finallyThen he blew a breath and completely blew out the formation How can this be Isn t Lu Ziji in the Nascent Soul stage How could it be Best Cannabis Gummies for Sleep: Top Rated Products and Expert Advice
so powerful Are the rumors true More than three years ago, the Chiyanhu Zhao family really suffered a big loss in front of Lu Ziji Were both Shen Binghong and Zhao Zhong killed by Lu Ziji It seems that we have really underestimated Lu Ziji.
As a result, it was shockingly discovered that Lu Ziji was too powerful.But now, in front of Lu Ziji, he had no power to fight back At this moment, Zhao Guangji, Gao Tianyi, Gou Rui, Huan Zixuan, and Taoist Changyun, the five great geniuses, also took action one after another.
And Luo Wenxing was also extremely afraid. The strength of the person who just took action to destroy the mutated poisonous demon bee was far beyond his.Elder Qi, and captured Fairy Mi, the elder of Nascent Soul Stage of Luoyue Palace.
In an instant, a purple gold spherical shape was formed with Lu Zi in the center.Run away quickly, stop talking, stop talking
Gou Rui was speechless, a little angry. Talked about it.
They will kill you and all your relatives and friends on the spot.Immediately, Lu Yi looked ahead and looked at Lu Ziji, who was sitting cross legged in front of the alchemy furnace with a solemn face and unparalleled beauty, and her mood was quite complicated.
Seeing Lu Yu s back, Gou Rui couldn t believe it. Lu Ziji actually followed her advice and left this dangerous place Immediately afterwards, Gou Rui suddenly felt excited and happy.Her status and trust are completely different from that of an outsider like her.
After hearing the intimidating words of these people, Lu Yu shook his head and laughed The smile is so playful, the smile is so disdainful, the smile is so cold Five ants in the Nascent Soul stage are nothing more than rubbish in front of me.Even the aftermath of the battle between Lianxu Dao Lord and Transformation God Lord will not be able to withstand it.
However, Lu Ziji was still unscathed On the contrary, the Immortal Gu God s face was extremely pale, and even his long, strange blood colored hair The Benefits of CBD Gummies for Anxiety Adults: A Comprehensive Guide
was a little gray, obviously because of his overdraft of vitality The Snake Dragon Ancestor was even more miserable.It was Zeng Xuefeng, the leader of the Thousand Blade Sect who was at the peak of the Golden Core stage Senior Brother Zeng, why are you stopping us Hearing the questioning words of his junior brothers, Zeng Xuefeng said coldly If you are not an opponent, there is no need to die Zeng Xuefeng looked at Lu Yu with extremely fearful eyes.
Without any hesitation, he agreed and exchanged the Huoyang Lingye for the attention of this magical skill.He said to brothers Ying Heze and Green Vibe CBD Gummies Review: Benefits, Effects, and User Experiences
Ying Chengze of the True Fire Sect This Phoenix Fire Divine Fruit is of great use to you, go and get it.
Lu Yu looked calm and not afraid, but he didn t react.This is a serious blow to Fenglei Sect What method that boy named Lu Ziji used just now is quite mysterious At this time, Fairy Mi from Luoyue Palace looked at Lu Yu with some curiosity.
Somewhat like that bad guy
Gou Rui suddenly thought about it, tiptoed a little, and flew in front of Lu Yu, smiling sweetly This fellow Taoist, Gou Rui of Netherworld Palace has seen him before I see fellow Taoist too.Let s find the magic medicine step by step Lu Yu didn t force this matter.
As for being a disciple, it is simply impossible and unnecessary.
The warrior tried his best, but was surrounded by others and hit by several blunt objects, causing more injuries.Therefore, Luo Chen, who had a lower limit of selectivity, could not leave alone.
It is said that the Longwei Escort Agency was founded by Master Chen.After saluting the old man in gray robe who was sitting cross legged on the stone chair, the middle aged man in black robe walked behind the stone chair and stepped on a raised stone behind it.
This time, Sima Yan s true energy shook, and his attack speed doubled in vain.He knew that the aura inside would be very violent, but he didn t expect it to be so powerful.
Although he had already guessed that the stone pillar road on the water would not be so easy to deal with, he did not expect that it would be such a trap for people to die If he were on the stone pillar now, Luo Chen could still withdraw immediately, but now that the stone pillar disappeared, his way back was Finding Effective Cheap CBD Gummies for Pain Relief: A Comprehensive Guide
blocked, and the stones under his feet were sinking, if he couldn t find a way to open the stone door, he would have to end up being dissolved by the black water.
A male disciple in the early second rate realm looked at Ning Ling and said anxiously.Then, Luo Tianhe saw three arrows flying towards him in a straight line.
Your cultivation level is too low. Not only will you not be able to help him, but you will also cause trouble for him
If you want to help him, practice martial arts well and improve your cultivation.Ahem Bah As soon as Luo Chen reached Luo Tianyu s Charlotte's Web CBD Gummies Daily Wellness: Benefits, Reviews, and Expert Opinions
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large headquarters.I really want to crush you all Eldest Prince, calm down A first class early stage warrior in gray clothes next to him advised If we turn back, they will scatter in all directions and consume us.
Therefore, when he saw that the knife in his hand was about to pierce Luo Chen s chest, the black figure couldn t help but get excited.Although he may not be able to beat Luo Chen, he still wanted to create opportunities for his companions in the dark.
Weapons, materials and elixirs are written on them by category.I only saw this blade, no This is a three foot three inch finished sword, but the handle has not yet been installed.
They can t escape. Our fourth master is still in the west.Yinshan Yue on the side , his Understanding Blue Vibe CBD Gummies for ED
eyes flashed when he saw Luo Chen s Thunder Knife, but then his expression returned to normal.
Agreed Qin Xiaofei nodded and said with a smile He originally planned to refuse, but after hearing that you asked him for help, he agreed.The uncrowned king of the city, that s because the Colosseum is unwilling to fight, otherwise there will be nothing wrong with the clan.
She had no idea that she was in danger. Hmph Seeing that the little girl was about to be hit by the flaming lion, Luo Chen appeared in front of the little girl in the Finding the Best Cannabis Sleep Gummies for a Restful Night's Sleep (zYkGv)
blink of an eye.Seeing the two medicinal herbs in Luo Chen s hand, Luo Tianhe closed the secret book and said with a smile With this star vein grass and another purple leaf orchid grass, you can make another pulse protecting pill.
The cave continued to the distance. Who knows Where to lead.Seeing that Zong Qian had given the order, the Zong family did not dare to disobey it no matter how much they hated it, so they all left the Colosseum without Effective Ways: How Did Kelly Clarkson Lose Weight?
saying a word and with overwhelming anger.
Instead, it stepped forward with its charred legs and pressed closer step by step.Where is the Demon Lord of the East China Sea , it is clearly a calamity cloud.
When struck, green light and red light swam around it, immediately causing it to fall into a state of paralysis.Now in the sea conquering vanguard army composed of thousands of foundation building experts, Ye Ling has the flame witch robe to change his aura, and the ancestor of the Heavenly Pill, the White Dragon Master, has the disguise pill to change his appearance.
Putting it down and praising Ye Ling even more, Lu Binglan smiled slightly and said But we can t take it lightly.When he saw them bowing to each other and wishing them all blessings, Ye Ling raised his hands in return.
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of the fourth level, but he has eight great sword spirit puppets.What a blessing I want to see who this respected clan leader of your Golden Crow Tribe is and what he is capable of Hahaha The Golden Crow Clan Chief frowned, but had not yet answered.
Even if the Palace of Xiwu has been dead for more than two thousand years, is the underground palace of the Palace still there Even if the territory The Benefits and Reliability of Makers Brand CBD Gummies: A Comprehensive Review (vwdmp)
of Wuzhou Palace is full of dangers, as long as there is a glimmer of hope, Ye Ling will not Will give up Ye Ling said with firm eyes I plan to leave for Wuzhou City tomorrow to find out where the Prince Xiwu s Palace was.
You two have been staying at the sixth level beast king for a long time.Bingdie was surprised Why are you still in the sea Could it be that the ancient teleportation array failed and we teleported to the other side of Dongsang Island The old catfish demon looked around, and Nuxu smiled and said It s not Dongsang Island We are back , this is Donglai Island of Wu State This sea area is the north coast of Donglai Island.
Seeing that the disciples of the Immortal Sect, who were besieged by demonic birds, were about to be rescued by their ancestors, who knew that at this moment, a red light lit up half of the sky in the southeast readx The sky was blood red A huge blood feather was like splitting The waves are like cutting waves , drawing out layers Do Cannabis Gummies Help with Pain? Understanding Relief Options
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white and exuded a strong death aura.
Ancestor, the Evil killing Sword given to me is indeed a rare inherited spiritual treasure.On the right is the Nine Nether Demon that leads to the southwest.
In addition to handing over the greeting card and letter from the Feihua sect leader, the second girl Chen broke the news and described Ye Ling, who was entrenched in Dongsang Island, as the great master of the Aolai Kingdom.Not only did he not feel tired, but he became more and more energetic.
To Xiao Tao s expectation, she did not go to Chang directly.Haha, Lan Jade, it will all depend on our courage. Ye Ling patted the storage bag and handed over the White Dragon Order of the ancestor of Tiandan, Venerable Bailong As a proof, he can t help but not believe it Wang Shiyuan was even more excited and hurriedly put it away, urging him to Lan Yu got up and went to Luokui Island together.
But those experienced monks said disdainfully This misty land only contains a small amount of wind spiritual energy and water spiritual energy.Her expression changed slightly and she murmured Such a young person in the foundation building stage Master of alchemy No wonder your husband will take you in, you are indeed very promising Huh No How come you don t have your husband s mark on you And you, to open the ancient teleportation array, you need the best spiritual stone I looked at you There are a lot of high grade spiritual stones in my storage bag, but there is not a single top grade spiritual stone You dare to lie to me Chen Guirong and Zhou Mingzhao s faces were pale and they were speechless in shock.
Grandpa did have them. She thought Ye Ling really cared about her and didn t open her mouth.He looked around the Taoist altar on the top of Tianlan Mountain, Chrissy Metz Weight Loss: How She Lost 100 Pounds and Gained Confidence
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fight against the invasion of the East China Sea Demon Clan The East China Sea Demon Clan and the human monks have been fighting against each other for a long time, and they have suffered casualties from each other.
When the golden elixir demon cultivator who had half stepped into the form took over, not only was Elder Feng in a critical situation, but none of the direct disciples who were traveling with him would survive Wang Shiyuan looked at them blankly and sighed slightly.In the sea area of Desolate Tomb, anxiety Finding Restful Sleep with 5 mg THC Sleep Gummies: A Comprehensive Guide (xqWrt)
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After hearing what Ye Ling said, the child said again I noticed that the aura exuded by Ye Ling was very powerful, and it seemed to be much more powerful than the many guards he had in the palace back then Even his uncles seemed to be inferior.Suddenly, Ye Ling s Xiaosanqi Sword Formation circulated, and the astonishing sword intent soared into the sky, killing the two people closest to the sword formation in the blink of an eye This time, the direct descendants of the Zhuo Gummy Sleep Aid Walmart: A Comprehensive Guide to Better Sleep (Jysra)
family were even more angered.
He just wanted to find out the history of Wuzhou from it.It is the essence of alchemy. This statement falls on Other Yuanying old monsters still don t realize how mysterious it is because they don t feel the same way When Ye Ling heard this, he was shocked, and a hint of understanding appeared in his eyes Integrate the spiritual energy of heaven and earth Then the power of the elixir is actually Quick Keto Gummies Reviews: A Game-Changing Supplement for a Keto Lifestyle - Does it Really Work?
the power of life of heaven and earth.
The whole person gave people a gloomy feeling, but he was flesh and blood.Therefore, Ye Ling was also willing to be friends with her, and immediately said Who said I dislike you If I dislike you, how come the first thing I do when I come to the valley is to pick spiritual Regen CBD Gummies Scam: Separating Fact from Fiction in the World of CBD Wellness
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When the time comes, the great achievements will be yours.Melting Ye Ling made a secret with both hands, like holding the moon in his arms.
He listened to his master in everything. That was the order, and he immediately nodded in agreement.Ye Ling was slightly startled. He looked through Shuiyin s blue bubbles and saw that the black energy was sucked into the sarcophagus again.
Everyone has seen the power of the ancient dragon, isn t it If one person can compete with it, I hope everyone will work together to deal with the fantasy beast dragon.
He stood up and left, leaving a table of dishes to Qin Feng, telling him that the account had been settled, and then left with others.I am teaching them what it means to work hard for every grain.
Du Qingyue obviously did not listen to Qin Feng s words, and just sneered when he heard the words To put it bluntly Okay, you just don t dare to accept my challenge.The accounts to which these transfers were made were definitely not in Ye Tianqi s name, but Chen Chuqing s abilities were not limited either.
Liang, and they must not show any disrespect. Now Qin Feng is obviously violating the ban.Don t worry, this piece of fat Harumi can t get out of Longdu.
Tang Jinxiu was so angry that she was shaking all over, and her old face was twitching You, you really don t want to return the money to us Qin Feng looked at her indifferently Old lady, you should understand now who I am.Now, how can they be willing to go out to work to fill their stomachs Seeing that his wife and daughter were forcing him to compromise with Qin Feng, Qin Chuan was completely desperate.
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heads.But for him, he would not hesitate to risk his whole family.
After all, no one knows whether you are going to poison me again.Chen Chuqing, on the other hand, ran towards Qin Feng with her skirt in hand.
The woman in his arms who was beaten until her mouth was bleeding also showed a proud look.These people, some are driven by interests, some are timid and fearful, and some have long lost the so called patriotism because they have been away from the world for too long, because For them, martial arts is the only belief, not the country.
Not only that, just by being wrongly accused of stealing company secrets last time, she would have been sent to jail, and she and Ke Xin almost lost a hand.So what if Director Ma comes, he can t guarantee for a criminal, right But at this time, Qin Feng, who had been silent at first, suddenly said You are all about one piece of evidence when handling a case, and I just have one piece of 6 Proven Strategies for Rapid Weight Loss in Just 3 Days
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That s right, aren t you guys cheating Haha, if you help me when you see that we are about to lose, then you just start fighting in a group from the beginning.Although they are in the world. The masters here Are Shark Tank Keto Gummies Worth the Hype? A Comprehensive Review
are a bit weak compared to our sect, but after all, Panlong Palace is also the top organization in the world.
But Liang Jing s people didn t listen at all. They grabbed Qin Chuan and other men, broke a hand on the spot, and screamed repeatedly.Chu Or maybe
this incident itself was inspired by the Secret Pavilion If this is the case, the reason why Meng Changfeng and others are so bold has also been found.
But no one expected that Meng Changfeng, who had excellent acting skills, secretly stabbed Qin Guanshan in the back when he was crying and confessing.If I hadn t seen you injured now, I would have struck harder On normal days, although this slap to Qin Feng would be a little painful, it wouldn t be as uncomfortable as it is now.
Don t embarrass your Nirvana Okay. At this time, Xu Hailin spoke lightly, interrupting the smell of gunpowder on both sides.Du Qingyue was very agile, and her petite stature became her advantage when wielding a sword.
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what place can Panlong Palace have to stand on As for winning
it s impossible. Who is the name of the dragon master of Panlong Palace, Qin Feng Why have you never heard of this name before You don t know him Isn t he the one who accepted Takahashi Chuanhe s challenge before How dare you accept Takahashi Chuanhe s challenge He Men's Multi Gummies: A Comprehensive Guide to Choosing the Best Supplement (RQfXL)
is a master of the realm Will the young master be in danger Haha, then you are overthinking.
And behind her, standing clearly were the four Yangguo men who were beaten severely by Qin Feng in the hotel during the day.They took the risk to come and cause trouble, just to get a few dollars into their pockets.
But how can these people look good in front of the well trained Nirvana team members Zhang Quyang and Tie Qiusheng alone were enough to deal with it, not to mention that Yanzi came back to his senses in time.Sun Jingjing s pretty face was cold as she stared at the man in front of her.
Por Martín Frascaroli | Fundador y CEO de Aivo.