El éxito en los negocios va más allá de vender buenos productos a los clientes; la mayor parte de las personas además de buscar obtener algo a cambio de su dinero, quiere una experiencia de principio a fin, la cual es enriquecida por el servicio al cliente, pieza fundamental en la relación entre empresa-consumidor. Para alcanzar la verdadera lealtad de los usuarios, la calidad en el servicio de la atención que se les proporciona debe ser una prioridad.
Si bien a través de los años la forma en que se brinda atención a los usuarios ha ido sufriendo cambios y adaptaciones, este servicio ha recobrado un gran protagonismo desde que las nuevas tecnologías irrumpieron en los procesos de compra de los productos.
La evolución de los canales de contacto
El teléfono fue y reinó durante varias décadas como el medio por excelencia para comunicarse con el cliente. Desde un comienzo, hizo más fácil y rápida la forma de comunicarnos, acortando distancias y aumentando la satisfacción de los clientes, además de permitir una comunicación bidireccional e inmediata.
Posteriormente, con la llegada de Internet, el correo electrónico permitió manifestar cualquier duda o inconveniente dejando un registro como soporte de dicha comunicación.
Con el apogeo y el nivel de penetración de internet en la vida cotidiana, las empresas y los clientes elevaron su nivel de interacción añadiendo la posibilidad de traer la vitrina de sus productos hasta la puerta de sus casas. Aunado a esto, las preguntas frecuentes redujeron el ciclo de contacto y relación con cada caso. Asimismo, se añadió el “chat en línea” con la finalidad de resolver rápidamente los problemas de los clientes y elevando la satisfacción de usuario.
La incursión de los teléfonos móviles incrementó la capacidad de los consumidores para interactuar con las empresas, exigiendo respuestas más rápidas a través de múltiples canales, que ahora se encuentran al alcance de la mano.
En la actualidad, la comunicación de las empresas con los usuarios alcanza las redes sociales, manteniendo un trato directo y personalizado con los clientes quienes activamente manifiestan los aciertos y errores de las empresas, mismas que cuentan con la capacidad de responder y solucionar los problemas que se presentan cotidianamente.
Si consideramos que el número de personas que utilizan la Internet en México se eleva a más de 65 millones de acuerdo al Estudio sobre los Hábitos de los Usuarios de Internet en México 2016 de la Asociación Mexicana de Internet, las empresas se encuentran obligadas a maximizar su atención a través de diferentes canales, siendo congruentes en todos ellos, es decir, entregando la misma experiencia, lo que hace a la esencia de la omnicanalidad.
La asistencia virtual (omnicanalidad + inteligencia artificial)
La tecnología no detiene su paso y se encuentra en constante evolución, por lo cual el servicio al cliente debe mantener el ritmo de dichos cambios. En la actualidad, las empresas atienden a un usuario omnicanal y el reto consiste en tener la capacidad de atender las demandas a través de todos los canales existentes, y ser constante en todos ellos.
El tiempo ha pasado y no sólo han cambiado los canales para ofrecer el servicio al cliente, sino también los consumidores mismos. Según el mismo estudio citado de la Asociación Mexicana de Internet, 77% de los usuarios de Internet en nuestro país entre 19 y 34 años, utilizan su smartphone como medio de acceso a la Web.
De hecho, los latinoamericanos entre 18 y 34 años son quienes pasan 12.7 horas al día usando su smartphone según el IMS Mobile in Latam Study, 2016. Además, en Latinoamérica las aplicaciones más usadas diariamente en el segmento millennial son WhatsApp, Facebook y Facebook Messenger. Por lo que tener presencia en redes sociales es imprescindible para cualquier marca.
Debido a su gran dominio de la tecnología, su necesidad de rapidez en las respuestas, su alto consumo de productos online como redes sociales y su exigencia por asistentes con personalidades desenfadadas, el segmento de usuarios de 18 a 34 años son el mercado ideal para el desarrollo de plataformas de atención y servicio al cliente que transformen la experiencia de los consumidores por completo.
Es así como surgen los asistentes virtuales (conocidos como agentes, bots o chatbots), a través de los cuales se abre paso a la Inteligencia Artificial enfocada en atender al cliente de forma inmediata. AIVO, desarrolladora de software que ofrece una nueva experiencia de interacción entre las empresas y sus clientes a través de soluciones tecnológicas con Inteligecia Artificial, confirma que los asistentes virtuales tienen la capacidad de interactuar con todos ellos al adaptar sus respuestas de acuerdo al canal que estén utilizando, incluidas las redes sociales. Además, los asistentes virtuales ofrecen atención las 24 horas, los 7 días a la semana.
La incursión de los asistentes virtuales en la atención a clientes es el siguiente paso que tendrán que dar las empresas para poder abarcar el vasto universo de comunicación con el que se enfrentan en el presente y así seguir satisfaciendo las inquietudes de los usuarios. Renovarse o descuidar a los consumidores, esa es la cuestión.
Talleres humanistas para vincular a los jóvenes con las 10 licenciaturas que ofrece el Claustro de Sor Juana, únicas en su tipo. La cita es en Izazaga núm. 92, Centro Histórico de la Ciudad de México. Entrada libre.
Los sitios que no tienen una versión para móviles ya no aparecen en las primeras páginas de búsquedas, lo cual puede resultar perjudicial para su marca o negocio.
Los vehículos autónomos son muestra de una tecnología de rápida maduración. Mientras Tesla y Google crean una visión en la conciencia del consumidor, los vehículos autónomos están dejando huella en el mundo de los negocios.
La CRE y la Coordinación General de Puertos y Marina Mercante designarán grupos de trabajo como responsables de la planeación, determinación, desarrollo y seguimiento de las acciones y compromisos que deriven del convenio.
Li Shizhen, is that Li Shizhen who killed Junior Brother Qian and Junior Brother Lu Senior Monk Ren Mu couldn t help but be startled when he heard Li Shiming s words.Just when he thought he was going to end this time, the finger was retracted.
Brother Duan Zhang also hoped to put the battlefield into the ocean, where Li Shiming would be unable to escape.In the later stage, the golden corpse lowered its body.
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the center of the alchemy room, an alchemy furnace is placed here.Now, in order to maintain his own Nascent Soul, he continuously extracts the spirit of the other one hundred and ninety brains to replenish the spirit of the Nascent Soul.
The Thunder Hammer is one of his natal magic weapons.Instead, it consumes more energy from the ten thousand energy flying swords of Ten Thousand Sword Peak.
Every rock, every grain of dust and sand, and even the dust here are filled with lightning energy with thunder and lightning rules.Good tea, I ll take some of this spiritual tea back when I leave Jian Lao was not polite to Li Yuanba at all, but this kind of impoliteness was an attitude, treating Li Yuanba as a junior.
His voice was very timely. The fastest flying sword containing the energy of the Great Monk s Sword Intention was stopping in front of his chest.Just when the two mid stage Nascent Soul monks were reduced to pieces, the other super powerful mid stage Nascent Soul monks also arrived and saw the scene of the sea of flowers showing off their power.
Li Shiming took over the small sword. Although it had not been refined, he already felt that it fit very well with him, and the quality of this small sword surpassed that of the Qingyuan Wooden Sword.A flying sword containing the sword intention of a great monk could instantly How CBD Gummies Can Help With Anxiety | Best CBD Gummies [HGauMTr7mMV]
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It was only available recently. The quantity is very rare Monk Meng made a gesture of invitation.Since there is no intention to inherit it, we cannot recognize the owner of this cave.
He uses a three grade tea set because this set of three grade tea sets can maximize the spirituality of the three grade tea.He looked at the two peak monks again. He no longer had the thought of trying his hand before, and there was murderous intent in his eyes.
Li Yuanba no longer bothered with the Tiangang Earth Evil Killing Immortal Sword Formation.Senior Brother Zhao Qingfeng can control twelve Silver Winged Spirit Gu Insects at the same time for a very short time, and he Goli Gummies & Weight Loss: Fact or Fiction? [273LU7-kYGY]
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He believed that the half step master must be aware of the situation in the outside world.After being recognized as his master, he quickly mastered it completely.
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Boom Dust was flying in the distance, the aura was strong, more than ten powerful knights came hand in hand, it was the Thirteen Riders of Mangshan.Well, it was Hao Dayou who Do This Standing Routine Every Night to Burn Belly Fat | Zumba Class [MdEVE_jQvda]
was careless, so Junior Brother had the opportunity to take advantage of it.
The bones were thick and white, and some seemed to be They were bitten to death by some ferocious beast not long ago.I am not saying this to make you grateful, but my father thinks that this is what he should do.
That s not a question. That evil ghost copied all of Master s memories.is very worried that one party will collapse and suddenly explode, causing turmoil.
Qian Xiu, who had been paying attention to Ye Fei silently, could not help but frown slightly.The only thing she is not sure about is herself. What is the true state of the beautiful master after he comes here So low Jiang Yulang couldn t help but underestimate, and Ye Fei was a little embarrassed.
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Xuan was injured That means I am invincible below a saint, and one for one above a saint.It s just that grapes are sour if you can t eat them.
6 billion, and now it was 4. 4 billion. No. 9 4. 6 billion When such a number was displayed on the large screen on the high platform, the entire auction house was shocked.Qing Ming snorted coldly. The Thirteen Riders of Mangshan always advance and retreat together.
He couldn t go wrong when he thought of the ruins of Tiantian Palace, the mysterious old man in ancient clothes, the phantom of the old man riding a bull, etc.At the same time, a white feather fan appeared in the other hand and slapped the man s big umbrella fiercely.
Ji Shui s soft sword was actually stuck by his true power and suddenly deviated from its direction.In addition to Kong Xuan, there are also strong men of the older generation such as the Barbarian King and the God of Wine Ling Animale CBD Male Enhancement Gummies Reviews [1P4Qvf38G1l]
Tianxiao who also preach moral virtues and give guidance to everyone.
However, since trouble came to his door, he was not the one who was afraid of trouble.This kind of character definitely has the destiny and opportunity to defy the heavens.
Boom With a sound, the entire mountain range shook, seeming to activate the spiritual veins in the ground.The coldness dropped at a terrifying speed, and soon her body turned into a mysterious block.
However, stunning beauties like Murong Xue, Tian Qing er, and Qing Yi are really rare.I really don t know, the Yin Yang Sect Why did those losers list you as the target of hunting Although I don t think highly of the Yin Yang Sect, you are definitely not a good person.
Junior Brother Ye, is it you Seeing Ye Fei, Bai Yan and Han Dong couldn t help but be happy.He was wearing a Yin Yang Water Fire Taoist robe, which allowed Ye Fei to immediately determine who the other party was from the Yin Yang Sect.
She stepped forward in light gauze clothes, the spring scenery was incomparable, her figure was crawling on the lake, her clothes and skirts were soaked by the blue waves, and her clothes were even more soaked, and she was slowly crawling towards Beihuang, her eyes were so charming.After refining the elixir, Ye Fei will practice his Dragon Elephant Qi and ponder his combat power, especially the turning of clouds Physician Explains: Why You Might Have High Testosterone But Still Struggle With ED [clXTBb7YtiB]
and rain, which Ye Fei has become extremely proficient in.
It seems it s really him. Ye Fei felt inexplicably excited.I heard that there is a way to immortality in it. so these people will attack the fairy mountain, just to get the way to immortality.
Although it is said to be a fairy mountain, it is actually similar to the fierce mountain.In any case, Ye Fei asked Liu Qingyang to pay the money first.
Oh, they are all new little guys, playing around. If there is anything that makes Senior Sister Mo fancy, why don t Junior Brother call him over and ask them.
Zhang Xuan couldn t believe it. The God Realm was actually created by the person in front of me Then how strong should he be No, if you created the divine world and you are the way of heaven, why do you let ruthless people wreak havoc without taking action
Zhang Xuan looked over. If he hadn t made a breakthrough, the God Realm would most likely have collapsed completely.
However, Xi Lerong seemed calm and melancholy, and seemed to be seriously thinking about the decision.However, when Angelica Wujia invested in the Mysterious Dao Fruit, it impacted the existing trajectory of the Ziwei world and broke its old pattern in one fell swoop.
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The child stared at Gui Wujiu with great curiosity.In the cultivation system of the Cangming countries, those who have attained the Tao are called Dharma Masters , which are divided into four realms Yangyuan, Rongyuan, Dingyuan, and Tianyuan, which are equivalent to Qi training, foundation building, Jindan, and Yuanying.
He
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You can go here to practice. Qin Menglin said lowly.It was only slightly atmospheric at first, but now it is fully cooked.
This is where Gui Wujiu s eyes shine in the Weiwo Mahayana Sutra.And Yuliong opened his arms, almost destroying the terrifying magical power of an entire world, and its endless power was compressed into a fireball the size of a fist.
The two parties agreed that if Fei Nan succeeded in breaking through the Tianyuan realm, the two parties would join forces and their ambition would no longer be just the Zhu Lu Sea , but to divide the world equally In fact, the real combat power of Fei Nan and Christina Aguilera Transformation: Ozempic and Keto Gummies Leading the Way to Weight Loss [g-D8VKcgdFO]
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Ma Ningyuan said So
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Even before the fight, he was confident that he would win.Xin Weiying immediately followed his instructions and took seven or eight items from Chunyuan s How To Last In Bed Longer [v__OixrbxOc]
sleeve.
But for Yu Jiaolong, this is a good thing. Because the gap between the others and her is getting wider and wider, it makes her stand out even more.In this way, everyone s life will inevitably be at stake.
At a certain moment, if the weight and size of an entity exactly match a certain number , it can pass through this wall if it does not match, it will be separated forever by a natural chasm.After a long period of investigation, he has determined that Fei Nan, the leader of the Tianmu Department who has been revived for decades, is most likely such a person.
He also understood the general situation Li Yunlong s secret method was to cut the entire space into four lanes, making it impossible to move freely for the time being but he had mastered the method of crossing the border.At the same time as she spoke, she had already used her means.
After being reborn from the ashes, Zhang Xuan actually lost the Library of Heaven s Law in his body, no longer had the interference of Heaven s Law, and was separated from Heaven s Law How did he do it Master Kong couldn t believe it.As for its power, it is not completely restrained, but seems to surge and overflow, even to the outside world.
In today s situation, it is not as good as the traditional methods of the Phoenix clan and shamanism, which can be kept behind closed doors.If these methods do not have enough speed, they will eventually be destroyed.
His spiritual thoughts scanned the guqin and did not find any obvious marks.I didn t expect that you would leave home for Zhongdu when you were only fifteen years old, and I couldn t leave.
With confusion and unwillingness, he stopped breathing.It can be said to be full of difficulties. The most he can do is to seek more compensation for Li Shiming from the Yun family, hoping to calm Li Shiming s heart in this way.
As long as there was no impact on his right thumb, he would treat it as if nothing had happened to his right thumb.According to what the two senior brothers said, they were just here to do odd jobs.
She is here to solve the trouble. If it is justified, she will be more confident.His face was paler than during the day, and it seemed that his injuries were more serious than Li Shiming imagined.
What happened after that has nothing to do with him.I killed one of the arhats. Qianye Temple s revenge will come soon, plus Recently, there has been constant friction between good and evil, Zeus Male Enhancement Reviews, Side Effects "Price to Buy" [aMVqNiMA_k5]
and I think this matter will soon become a trigger Elder Jian said calmly.
When Zheng Captou found out, he quickly put away his momentum.He did not inform Uncle Zhuge of this judgment, not because he didn t want to say it, but because he couldn t because there were really many things that couldn t be explained.
This is a method similar to that of monks refining alchemy, but the quality of monkey wine is very different.The scarcity of golden elixirs makes them a top combat power.
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would have asked Zhu Ji to explain the numerical value to him.At the same time, this sword escape method also gave Xu Chuan a sense of security.
She could only save the one she used to give Li Shiming a little more possibility of breakthrough.Li Shiming smiled bitterly and shook his head. It seemed that these were still too far away from him, but he also hoped to study something from the formation flag.
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to the special spiritual power generated by the Ten Directions Sword Cultivation Technique , Li Shiming was able to use all other methods.Following this blow, the blade of the low grade long sword trembled slightly, and the rune array pattern hidden inside was faintly visible.
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Just after a moment s hesitation, the white phosphorus bomb and the thermite bomb exploded simultaneously.He has done this many times these days, without the help of IBMz15.
While I am happy, I am also trying my best to learn the responsibilities of a master.
Por Martín Frascaroli | Fundador y CEO de Aivo.